Position: Assistant Staking Technician
Reports to: Director of Operations and Engineering
FLSA Status: Non-exempt

 


Position Summary:
To assist in surveying, planning, routing, relocation, or rebuilding of existing or new electrical power lines.

 


Essential Duties and Responsibilities:

  1. Assist crew leader in design, routing and lay out of electric distribution and service facilities in accordance with member's requests, while satisfying RUS Specifications and accepted practices for design and construction of rural lines. Assist in preparing staking sheets, customer job orders and connection orders in accordance with the Cooperative's accepted practice.
  2. Operate and maintain transportation equipment, tools and working equipment in proper condition, and report deficiencies or repairs needed.
  3. Assist in preparing staking sheets and related agreements to accommodate joint use of poles and trenches by other utilities in accordance with the agreement with each utility.
  4. Responsible for compliance with the Cooperative's safety rules, safety policies, and safety procedures.
  5. Prepare sketches and plans, including necessary drafting as required.
  6. In addition to these responsibilities, may be assigned by the Director of Operations and Engineering to perform other duties from time to time.

 

Education:
High school diploma or equivalency is required.

 


Experience:
Prior experience as an assistant staking technician is preferred. Experience working with the public helpful. Prior experience with GPS and surveying equipment preferred.

 


Job Knowledge:
Must have a strong knowledge of mathematics and be able to develop a working knowledge of
distribution line design, transformer sizing, construction specifications, right-of-way easement
procedures, relocation procedures, drafting, construction materials, communication skills and
basic surveying. Must have basic computer skills and desire to expand on those skills.

 

Abilities and Skills:

  1. Must possess valid Texas driver license with good driving record.
  2. Must be able to communicate in English, both in written and oral forms with the general public and co-workers.
  3. Must be able to lift 50 pounds.
  4. Must be able to use office equipment such as a copier, facsimile, computer, and printer.
  5. Must be able to walk distances up to one mile in uneven terrain.

 

Working Environment:
The majority of the work schedule will be performed traveling to and working at various field
locations within the service territory with some office time each day. Individual must be willing
to work in all weather conditions, including help with service restoration during storms.
Overtime may be required at times of heavy workload.

 

 


Position: Branch Office Representative I
Reports to: Member Services Manager
FLSA Status: Non-exempt


Position Summary:
Responsible for consumer relations, receiving payments, resolving consumer inquiries, and interpreting consumer billing questions. Creates service orders for maintenance of system and informs/dispatches service crew of utility service issues.


Essential Duties and Responsibilities:

  1. Greets persons visiting and receives incoming phone calls. Determines the information or service being requested and performs service required or directs the person to the appropriate employee or takes messages as needed to promote the organization's goal of service excellence.
  2. Receives consumer payments both via mail and over the counter, then ensures proper coding and keying of payments to ensure that consumer accounts are properly credited and deposited on a timely basis.
  3. Provides consumers with billing information such as billing dates, delinquent date and associated late charges, bill amounts, and collection date and collection charges both in office and over phones.
  4. Receives interruption report from consumers, transmits information to service personnel by radio, and makes appropriate interruption report when service is interrupted and restored.
  5. Creates Service Orders for new service, termination of service, meter changes, disconnection and reconnection for non-pay, and other service requests.
  6. Assist members with various products sold by the Co-op (electric grills, surge protection, cookbooks, and etc).
  7. In addition to these responsibilities, may be assigned by the Member Services Manager to perform other duties from time to time.

 

Education:
High school diploma or equivalency is required.

 

Experience:
Two years of prior experience as a cashier, receptionist/secretary, or customer relations is preferred.


Job Knowledge:
Must have a working knowledge of business office practices. Continuing education in computer
applications such as word processing, spreadsheets and databases preferred. Knowledge of rural
electrification and cooperative programs (rates, billing, and collection policies) helpful.


Abilities and Skills:

  1. Must be well organized, personable and able to exercise discretion and use sound judgment in dealing with people and confidential information.
  2. Must possess excellent computer skills with word processing, spreadsheets, and databases.
  3. Must possess excellent communication skills in English, both in written and oral forms and be able to communicate with the general public and co-workers.
  4. Must be able to lift/move 25 pounds or more, as necessary without external assistance of personnel or mechanical aids.
  5. The individual must be able to perform arithmetic functions.
  6. Bilingual (Spanish) abilities are preferred.
  7. Must possess a valid Texas Drivers License with a good driving record.

 

Working Environment:
This position is primarily a sedentary position, which requires sitting most of the time inside an office building with the usual office conditions. This position will normally have regular hours of work with irregular volumes of activity. This position requires exertion of up to 25 pounds of force occasionally and/or a negligible amount of force frequently. Light lifting of generally 25 pounds or less is required. This position requires the individual to perform repetitive motions and possess manual dexterity for duties such as dialing and keyboarding. The individual must be able to use office equipment such as a copier, facsimile, calculator, computer, and printer.