Position:                   Right of Way Specialist I (Crew Helper)

Reports to:               District Operations Supervisor

FLSA Status:           Non-exempt

 

Position Summary:

Responsible for the cutting, clearing, trimming, and spraying of trees, shrubs, and brush for construction and maintenance of power lines.

 

Essential Duties and Responsibilities:

  1. Perform manual labor type tasks such as cutting down trees and trimming brush, spraying trees and brush, and chipping up cut brush.
  2. Operate vehicles and heavy equipment including P/U trucks, bucket trucks, possibly bulldozer, and other associated equipment in a safe and proficient manner.
  3. Set up and remove barricades, flags, and signs for traffic control and work zone protection in compliance with safety procedures.
  4. Ensures all tools, equipment, and unused materials are returned and replaced on the truck after the completion of a job or the day’s work.
  5. Operate and maintain transportation equipment, tools, and working equipment in proper condition, and report deficiencies or repairs needed.
  6. Responsible for compliance with the Cooperative's safety rules, safety policies, and safety procedures.
  7. In addition to these responsibilities, may be assigned by the District Operations Supervisor or Foreman to perform other duties from time to time.

 

Education:

High school diploma or equivalency is required.

 

Experience:

Previous experience working with chainsaws, chippers, and power trimmers preferred.

 

Job Knowledge:

Prefer individual to have prior knowledge of operations and proper procedures for the use of chainsaws, chippers, and power trimmers.

 

Abilities and Skills:

  1. Must possess valid Texas driver license with good driving record.
  2. Must possess a valid Texas Class A CDL license with good driving record, or be able to obtain within 90 days.
  3. Must be able to communicate in English, both in written and oral forms with the general public and co-workers.
  4. Must be able to lift/move 50 pounds or more, as necessary without external assistance of personnel or mechanical aids.
  5. Must be able to operate or learn to operate equipment including bucket trucks, chainsaws, power trimmers, chippers, and other related equipment.
  6. Must be able to perform manual digging with a pick and shovel.
  7. Must be able to walk distances up to one mile in uneven terrain.
  8. Must be able to effectively utilize a two-way radio to communicate duties and location.
  9. Must have sight to be able to see working conditions from a safety standpoint.

 

Working Environment:

This position requires the individual to perform a variety of tasks with the majority of the work schedule being performed outdoors at various field locations within the service territory each day.  Must be willing to work in all adverse and inclement weather conditions.  Overtime may be required at times of heavy workload.

 

Position:          Branch Office Representative I

Reports to:      Member Services Manager

FLSA Status:  Non-exempt

 

Position Summary:

Responsible for consumer relations, receiving payments, resolving consumer inquiries, and interpreting consumer billing questions.  Creates service orders for maintenance of system and informs/dispatches service crew of utility service issues.

 

Essential Duties and Responsibilities:

  1. Greet persons visiting and receives incoming phone calls.  Determines the information or service being requested and performs service required or directs the person to the appropriate employee or takes messages as needed to promote the organization's goal of service excellence.
  2. Receive consumer payments both via mail and over the counter, then ensures proper coding and keying of payments to insure that consumer accounts are properly credited and deposited on a timely basis.
  3. Provide consumers with billing information such as billing dates, delinquent date and associated late charges, bill amounts, and collection date and collection charges both in office and over phones.
  4. Receive interruption report from consumers, transmits information to service personnel by radio, and makes appropriate interruption report when service is interrupted and restored.
  5. Create Service Orders for new service, termination of service, meter changes, disconnection and reconnection for non-pay, and other service requests.
  6. Assist members with various products sold by the Co-op (surge protection and cookbooks).
  7. In addition to these responsibilities, may be assigned by the Member Services Manager to perform other duties from time to time.

 

Education:

High school diploma or equivalency is required.

 

Experience:

Two years of prior experience as a cashier, receptionist/secretary, or customer relations is preferred.

 

Job Knowledge:

Must have a working knowledge of business office practices.  Continuing education in computer applications such as word processing, spreadsheets and databases preferred.  Knowledge of rural electrification and cooperative programs (rates, billing, and collection policies) helpful.

 

Abilities and Skills:

  1. Must be well organized, personable and able to exercise discretion and use sound judgment in dealing with people and confidential information.
  2. Must possess excellent computer skills with word processing, spreadsheets, and databases.
  3. Must possess excellent communication skills in English, both in written and oral forms and be able to communicate with the general public and co-workers.
  4. Must be able to lift/move 25 pounds or more, as necessary without external assistance of personnel or mechanical aids.
  5. The individual must be able to perform arithmetic functions.
  6. Bilingual (Spanish) abilities are preferred.
  7. Must possess a valid Texas Drivers License with a good driving record.

 

Working Environment:

This position is primarily a sedentary position, which requires sitting most of the time inside an office building with the usual office conditions. This position will normally have regular hours of work with irregular volumes of activity.  This position requires exertion of up to 25 pounds of force occasionally and/or a negligible amount of force frequently.  Light lifting of generally 25 pounds or less is required.  This position requires the individual to perform repetitive motions and possess manual dexterity for duties such as dialing and keyboarding.  The individual must be able to use office equipment such as a copier.