We are excited to have you as a member! 

 

 

You have come to the right place to learn more about connecting, disconnecting, or transferring electric service.  Need electricity to a location that has not had a meter before?  Check out our new construction page for info.

 

 

What can we help you with?

Transferring of existing service is when an individual needs power that is currently connected put into their name.  This includes member name changes and change of tenant requests.

 

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of transfer.
  3. Our Member Services Department will send you the required paperwork or you can print the necessary forms below.  Our Member Services Representative will let you know which forms will be required.
  4. There are some fees involved with transferring service, our Member Services Representatives will let you know the amount and you can pay with a check or credit card when you return your paperwork.  (we do not accept American Express or business credit cards) You can also make payment via SmartHub or through our automated phone system at 1-877-495-6842.

 

Disconnecting existing service is when an individual needs power at a location turned off.  The meter will either removed from the meter box or remotely disconnected.  It will not be possible to use electricity at the location unless the service is reconnected.

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of disconnect.
  3. Scheduled service disconnections are completed Monday through Friday, between 7 a.m. and 4 p.m., except on holidays or weekends.
  4. A trip fee or disconnect fee may be required.  This will appear on your final bill.

 

Connecting existing service is when an individual needs power at a location that has been disconnected. 

 

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of connect.
  3. Our Member Services Department will send you the required paperwork or you can print the necessary forms below.  Our Member Services Representative will let you know which forms will be required.
  4. There are some fees involved with connecting service, our Member Services Representatives will let you know the amount and you can pay with a check or credit card when you return your paperwork.  (we do not accept American Express or business credit cards) You can also make payment via SmartHub or through our automated phone system at 1-877-495-6842.
  5. All paperwork and fees must be paid in our office before a meter will be reconnected.

Security lighting can provide additional safety and convenience for your home, farm or business.  CTEC offers LED security lights that automatically turn on at dusk and off at dawn for a low monthly fee.  Follow the steps below if you are interested in a security light at your location.  If you are transferring an account into your name and want to keep the security light at the location, please include the form below with your other paperwork. 

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of connect. 
  3. Our Member Services Department will send you the required paperwork or you can print the necessary form below. 
  4. There may be some fees involved with installing security lights, our Member Services Representatives will let you know the amount.

 

We offer bank or credit card drafting for our members.  We accept VISA, Master Card, or Discover credit cards.  Bills due on the 5th of the month are drafted on the 3rd of the month, or the first working day thereafter and bills due on the 20th of the month are drafted on the 17th of the month or the first working day thereafter.

 

Bank Draft Authorization Form

 

You can also sign up for bank drafting through SmartHub.  You can create a new account or log in here.  Select Billing & Payments from the menu and then AutoPay Program.  From here you can select Sign Up For AutoPay for the accounts you wish to be drafted and enter any banking or credit card information.

       

As a member of Central Texas Electric Co-op, you are a part owner in the co-op.  Because electric co-ops operate as a non-profit, any excess revenues, called margins, are returned to members in the form of capital credits.  Learn more about how capital credits work.

 

If you have questions, please contact us by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.

 

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