CTEC is dedicated to providing the most reliable power supply possible. If, however, your electric power goes off, first please check your fuses or circuit breakers to determine that the trouble is not in your own system. If the outage is the responsibility of the CTEC, there will, of course, be no charge. If the co-op responds to a call and it is determined that the outage is on the member's side of the meter, such as a blown fuse or tripped breaker, etc., you will be billed for a trip fee.
The best way to report an outage 24/7 is by using SmartHub
or by calling 1-800-900-2832.
Please do not use Facebook to report outages.