The Critical Load Program is a registry of public safety accounts that include hospitals, water/wastewater facilities, and police & fire stations that meet certain criteria and are crucial to the preservation of health, safety, and /or welfare in the community. When planned outrages or service interruptions are scheduled, we will attempt advance notice so preparations can be made to mitigate issues that may be caused by an electric outage., It also means that registered members will be prioritized in electrical power restoration efforts to the extent possible.
Our Critical Load Program does not guarantee these accounts are exempt from planned service interruptions or Electric Reliability Council of Texas (ERCOT) load shed or rolling outage events. Registered members are not exempt from the financial responsibilities to pay timely for electric utility services provided or from potential termination of service in accordance with CTEC policies.
To qualify, the account must meet criteria established using the Public Utility Commission of Texas (PUCT) guidelines for public safety, industrial or natural gas infrastructure.